Introduction
USAutoInsurance Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.autoinsurance.nationassure.com (the "Site"), use our mobile applications, interact with our services, or communicate with us.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
Important: DriveShield is a licensed insurance agency and not an insurer. The privacy practices of the insurance carriers we work with may differ from ours. We encourage you to review each carrier's privacy policy before purchasing a policy.
Information We Collect
We collect information that you provide directly to us, information that we collect automatically when you use our services, and information that we obtain from third parties.
A. Information You Provide Directly
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Personal Identification: Name, date of birth, Social Security Number (SSN), driver's license number, address, phone number, and email address.
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Vehicle Information: Make, model, year, VIN, mileage, ownership status, and primary use of each vehicle you want to insure.
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Insurance History: Current or prior insurance carrier, policy number, coverage levels, claims history, and dates of coverage.
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Payment Information: Credit card numbers, bank account details, and billing address. Note: We do not store full payment card numbers on our systems; these are processed securely through PCI-compliant payment processors.
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Communications: Any information you provide when contacting our customer support team, completing surveys, or participating in promotions.
B. Information Collected Automatically
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Device & Usage Data: IP address, browser type and version, operating system, device type, screen resolution, language preferences, pages visited, time spent on pages, click patterns, and referring URLs.
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Location Data: Approximate location based on your IP address. If you consent, we may collect precise geolocation data through our mobile app for features like roadside assistance.
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Cookie & Pixel Data: Data collected through cookies, web beacons, and similar tracking technologies as described in the Cookies section below.
C. Information from Third Parties
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Consumer Reporting Agencies: Credit reports and scores from agencies like Experian, TransUnion, and Equifax, which may be used for underwriting and rating purposes where permitted by state law.
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Driving Records: Motor vehicle records (MVRs) from state DMVs, including traffic violations, license status, and accident history.
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Claims Databases: Information from CLUE (Comprehensive Loss Underwriting Exchange) and similar industry databases regarding prior insurance claims.
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Marketing Partners: If you were referred to us by a partner website or affiliate, we may receive your contact information and referral source details.
How We Use Your Information
We use the information we collect for the following purposes:
Quote Generation
To generate accurate insurance quotes based on your profile, vehicle, and coverage preferences.
Policy Administration
To process applications, issue policies, manage renewals, and handle endorsements or cancellations.
Claims Processing
To investigate, process, and pay claims, including fraud detection and prevention.
Fraud Prevention
To detect, investigate, and prevent fraudulent, abusive, or illegal activity.
Communications
To send policy updates, claim notifications, payment reminders, and service-related messages.
Analytics & Improvement
To analyze usage trends, improve our services, and enhance user experience.
Marketing
To send promotional offers (with your consent), personalize content, and measure campaign effectiveness.
Legal Compliance
To comply with applicable laws, regulations, legal processes, or governmental requests.
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
| Shared With | Purpose |
|---|---|
| Insurance Carriers | To obtain quotes, bind coverage, and service your policy |
| Consumer Reporting Agencies | To obtain credit reports and insurance scores for underwriting |
| State DMVs | To verify driver's license status and motor vehicle records |
| Claims Databases (CLUE, etc.) | To report and inquire about claims history |
| Service Providers | To perform services on our behalf (payment processing, IT, customer support) |
| Affiliated Companies | With your consent, for cross-marketing of related financial products |
| Law Enforcement / Regulators | When required by law, subpoena, or regulatory inquiry |
| Business Partners | With your explicit consent, for co-branded offerings or referral programs |
Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for data at rest.
- Secure Infrastructure: Hosting on SOC 2 Type II certified cloud infrastructure with firewalls, intrusion detection systems, and DDoS protection.
- Access Controls: Role-based access with multi-factor authentication for all internal systems. Only authorized personnel can access personal data.
- Audits & Testing: Regular third-party security audits, penetration testing, and vulnerability scanning.
- Employee Training: Mandatory annual privacy and security training for all employees with data access.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information:
Right to Know
You have the right to know what personal information we collect, use, and disclose about you.
Right to Access
You can request a copy of the personal information we hold about you in a portable, readily usable format.
Right to Correct
You can request that we correct inaccurate or incomplete personal information.
Right to Delete
You can request deletion of your personal information, subject to certain exceptions required by law (e.g., insurance record retention requirements).
Right to Opt Out of Sale/Sharing
We do not sell your personal information. However, you may opt out of certain "sharing" activities as defined by applicable state laws.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights
You may submit a request by:
- Email: privacy@driveshield.com
- Phone: 1-800-555-SHLD (7453)
- Mail: DriveShield Privacy Team, 1234 Insurance Ave, Suite 500, Dallas, TX 75201
We will respond to verified requests within 45 days (or as required by applicable law). We may need to verify your identity before processing your request.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@driveshield.com.
Third-Party Links
Our Site may contain links to third-party websites, including insurance carrier sites and partner platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit. The inclusion of a link does not imply our endorsement of the linked site or its operators.
California Consumer Privacy Act (CCPA) Notice
This section applies to California residents. Under the CCPA, California consumers have the right to:
Know what personal information is collected, used, shared, or sold.
Delete personal information (subject to certain exceptions).
Opt out of the "sale" of personal information. We do not sell personal information.
Non-discrimination for exercising CCPA rights.
Categories of Personal Information Collected (Past 12 Months)
| Category | Examples | Collected? |
|---|---|---|
| Identifiers | Name, email, phone, SSN, IP address | Yes |
| Customer Records | Address, payment info, phone number | Yes |
| Protected Classifications | Age (DOB), gender (if provided) | Yes |
| Commercial Information | Insurance history, vehicle details, quotes | Yes |
| Internet/Network Activity | Browsing history, click data, search queries | Yes |
| Geolocation Data | Approximate location (IP), precise location (app) | With consent |
| Inferences | Insurance risk scores, preferences | Yes |
| Sensitive Personal Info | SSN, driver's license, precise geolocation | Yes |
We have not sold personal information in the preceding 12 months and will not sell personal information in the future.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our Site homepage for at least 30 days
- Send an email notification to registered users for significant changes
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Mailing Address
USAutoInsurance Services
Attn: Privacy Team
1234 Insurance Ave, Suite 500
Dallas, TX 75201
Phone & Email
Phone: 1-800-555-SHLD (7453)
Email: privacy@driveshield.com
Hours: Mon–Fri, 8 AM – 8 PM CT
Licenses
NPN: #12345678
TX License #1234567
CA License #0G12345
FL License #L123456
Authorized Agents
You may also direct privacy inquiries to your licensed DriveShield insurance agent, who will forward your request to our Privacy Team.
State-Specific Notices
Certain states have additional privacy protections. Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with enacted privacy legislation may have additional rights. Contact our Privacy Team for state-specific information.